Support
Something not working? Start here.
Contact us
Email team@page-bird.com. We answer within 2 business days.
Include:
- your site's slug (the part after
/spaces/in the dashboard URL), - which assistant you use (ChatGPT, Claude, Cursor…), if it's about the MCP,
- what you asked for, what happened, and when,
- the error message, word for word.
Never send us a token or API key. The first few characters (for example pluma_agt_Ab3x) are enough for us to find it.
Connecting ChatGPT
- In ChatGPT, turn on Developer mode (Settings → Security and login).
- Add a connector with the URL
https://pluma.so/mcp. - Choose OAuth. You don't need a client ID or secret.
- A Pluma screen opens. Sign in, pick the site, and approve.
Full steps for every client: Connect the MCP.
Common problems
| What you see | What it means | What to do |
|---|---|---|
| Your site isn't on the approval screen | You're not a member of that site | Ask the site's owner to invite you. |
| "The key doesn't exist or was revoked" | Someone revoked the assistant in Agents | Connect again. It creates a new agent. |
| The assistant can't publish or change the model | Your role doesn't allow it | Ask an owner to connect it, or to change your role in Settings → Team. |
| "Too many requests" | More than 600 requests in a minute | Wait for the time in the Retry-After header. |
| "That file type isn't accepted" | Only JPG, PNG, WebP, GIF, SVG, PDF, MP4, WebM | Convert the file. |
| "The file is larger than 20 MB" | 50 MB for video | Compress it. |
| A file can't be deleted | An entry still uses it | Remove it from those entries first. |
Every API and MCP error has its own page with the fix: Errors.
Stop an assistant
Go to your site → Agents → revoke it. It loses access right away. You can also disconnect it from the assistant's own settings, but revoking in Pluma is what cuts access.
Get your data
Export a whole site as JSON: GET /api/v1/spaces/:space_id/export, or ask your assistant to run export_space. See Export everything.
Delete your account or a site
- A site: owners only. At the bottom of the site's home page, open Delete this site and type its name.
- Your account: in Account (top bar), open Delete your account and enter your password. If you own a site, delete it or make someone else the owner first.
Export first: deleting can't be undone. More in Team.
Forgot your password
Use Forgot your password? on the sign-in page. While password emails aren't live yet, write to team@page-bird.com and we'll reset it.
Security issues
Found a vulnerability? Email team@page-bird.com with the details. Please don't test against other people's sites or data.
Status
There's no status page yet. The server's health check is at https://pluma.so/up.